Install App Cleaner. To determine whether the app itself is faulty, start up the application again. I have tried the memory suggestion and I had the same results swapping out both RAM sticks. Thank you Kelsey, your suggestion was an immediate success!!! In Australia. Windows 10 stuck at lock screen, no login prompt, mouse, keyboard and usb ports do not work - iRULU Spiritbook S1L I have an iRULU Spiritbook S1L that I just started using a few days ago. Thank you, (Unlock this solution with a 7-day Free Trial). Restart in Safe Mode. Using a Magic Mouse and Bluetooth keyboard I can use the Mac as normal and I'm able to boot to recovery mode. Fortunately, Disk Utility allows you to verify and repair potential disk issues. Therefore, make it a practice to always click the Log Out button on this screen before your hand leaves the mouse! To enter Safe mode, turn on your iMac, hold the Shift key until you see the gray Apple logo. Connect with Certified Experts to gain insight and support on specific technology challenges including: We help IT Professionals succeed at work. Your iMac can hang up because of a piece of software. A frozen iMac can be also attributed to the Mac hard drive issues, especially if your iMac is loaded with a traditional spinning hard drive (while most modern iMacs are with Fusion Drives or flash storage). When asked, what has been your best career decision? A gray screen and progress bar should appear that indicates your Mac is being scanned for problems. This helps support the work we do for our readers. Try a different surface. Tried another mouse and keyboard on a different usb port/card. Show Password Hints: Users can click the question mark on the login screen to see a password hint, which you set up when you created the user account name and password. * Check also Mouseketeer, a simple utility that moves instantly the mouse cursor to the center or any side of the screen, and Window Manipulator, a program that will let you drag or resize any window easily with the mouse. If you can't use your mouse to scroll through a … It has 32gb free. Apple logo appears and a status bar moves very slowly from left to right while "the wheel" turns. I noticed a few times that if I wait long enough after clicking on a user it will eventually log me in...I"m thinking it's possibly a hard drive issue? I hit F12 went into the diagnostics, oddly enough my mouse works fine in that screen. I can turn it on and it starts windows but when i get to the lockscreen there is nothing I can do. If your iMac continually freezes up during boot, you can operate in Safe Mode to troubleshoot the root issue. smcFanControl is a third-party app that lets you set a minimum speed for built-in fans on Mac. The mouse cursor is frozen in the center of the screen and no keyboard functions work. When your iMac freezes, apps are “stuck” on the screen; the mouse refuses to move and the whole computer becomes unresponsive. I have my trigger delay set for three minutes. This will boot into the recovery screen (OS X Utilities screen). If the cursor freezes after you open a certain app or website, the issue will likely … … If so, how can I fix it? I can move the mouse but can't click on anything. When I went back to it the screen was frozen. Works great. If Apple Diagnostics won’t run, try restarting and pressing and holding Option+D on startup. I also used one of the suggestions: Slightly increased the size of the cursor. Troubleshoot in Safe Mode. Finally installed smc fan control and set up min. And then, you can click on the Login button. When I opened the lid, I could not move the mouse or type my password to log in. I turned off and back on with - Answered by a verified Mac Support Specialist Mac Magic Mouse 2 was Announced on October 13, 2015, which introduced the Lithium-ion Rechargeable battery feature. If you love your iMac, you should use CleanMyMac — an app that can help you free up tons of space, it also has a dozen super useful tools to keep your iMac in good shape, which would help you stay away from the iMac freezing problem and many other issues. Force-quit a frozen program. Then you will have to manually shut down your iMac. If it didn't work, then do this using external keyboard and mouse. The computer will then operate in Safe Mode. Because the mouse does not work. Affiliate Disclosure: We may earn a commission on certain products purchased through our links (at no additional cost to you). Hi Kelsey, thanks for sharing the tip. In general, we wouldn’t recommend Mac users to install fan control apps — for the concern of causing Mac overheating and other potential issues. Mouse frozen at login screen on imac JA: Have you tried a Force Quit on your frozen iMac (pressing and holding Option, Command, and Escape)? The mouse cursor is frozen at the log in to windows screen. Force Quit, however, does not solve the underlying issue; the app may be causing your iMac to freeze. But the problem remains. She set up the minimum fan speed by about another 30%. I have no problems logging in on the apple side but when I switch over to windows the login says "resuming windows" but the login screen is non responsive. If this is the case, use the “Force Quit” function to unfreeze your machine. This will download the test from the internet, instead. If your Mac gets to the login screen or desktop, then you'll need to determine whether the problem is the mouse … Go to System Preferences > Accounts, you can view the Login Items. It was like a drop down menu. Force Quit Apps. If a program is frozen, but your computer is still responsive, you can … © 2011-2021 anysoftwaretools.com | As an Amazon Associate I earn from qualifying purchases. If, after un-checking all of the programs, the iMac starts up normally, then you can go through the individual programs to identify which is causing the freezing issue. Click on the Apple menu at the top left of the screen, then select Restart and click Restart. If your iMac continually freezes up during boot, you can operate in Safe … I cannot get on my MAC. The quick force quit doesn’t work, your mouse won’t move either. In some cases, you may not be able to use the Force Quit option due to that macOS is entirely frozen. I've not reinstalled OS X yet. If your iMac is always frozen on startup, take a look at this video and follow the instructions: Jessica is the co-founder and content manager here at AnySoftwareTools. If your Mac is with OS X Yosemite or earlier, click on the “Verify Disk” button first and then hit “Repair Disk” button if it finds some issues; If your Mac is with newest macOS, you won’t see these two buttons, instead, just click “First Aid” to start and the utility will repair the errors it finds. Nothing will open. Macs carry a two year warranty despite Apple only telling you it's one. Can also set for mouse button press or select a F key as a hot key, or strike a caret (cap – 6). Scrolling. When your Mac hard drive is faulty or under-performing, chances are your overall system performance is going to be taxed. it was almost like my keyboard was pressing several keys at a time without me touching it. Check start up items in System preferences. Experts Exchange always has the answer, or at the least points me in the correct direction! She has been fascinated by the startup culture in Silicon Valley and she loves building things from zero to one. Every hardware is known to have … The system will turn on normally, but when the login screen appears the mouse and keyboard do not allow any of the options to be clicked. In recent day, internal keyboard backlight turns on when the Mac boots to OSX login screen. Step 1. Step 2. Drag any apps you no longer need or use. I will check the error logs. Select Disk Utility from Applications. Both versions of the Mac Mouse are available worldwide. When she is not writing, she loves getting close to nature and shoot photos with her iPhone and Canon EOS 80D. Could be a memory issue. The situation varies from case to case, your iMac may freeze up randomly, while running a specific app, or upon startup. If none of the methods above helped you fix the frozen cursor on your MacBook or it just works temporarily, you can try resetting System Management Control (SMC) on your Mac. To fix a skipping mouse cursor, try using the mouse on a different surface. Mouse cursor works, but no response to username icons. My computer is frozen on the home screen. Does this problem seem familiar to anyone? Problem: iMac freezes but I'm still able to move mouse cursor but can't use mouse to select/quit programs, no response from iMac to mouse or keyboard commands. On the sign in page, enter the admin account and password if you can, but DON'T click on Log in immediately (in case of a login loop). If you don't have spares, just disconnect them and restart by pressing and holding the power key. The confirmation dialog box shown in Figure 3 appears. If you are using a USB mouse and you see that it is frozen, unplug then quickly re-plug to the USB port. After power on and bios I reach the user log in screen for Windows 7 Professional. Force Quit will exit out of certain apps despite their unresponsiveness. https://www.youtube.com/watch?v=-vUWYjwlSPM, iMac, macbook frozen start up fix (https://www.youtube.com/watch?v=-vUWYjwlSPM), What to Do When Quicktime Player Can’t Open MP4, How to Take a Scrolling Screenshot on a Mac, How to Fix: MacBook Internal Keyboard and Trackpad Not Recognized in macOS Big Sur, How to Fix: Mouse Not Working After Installing macOS Big Sur, How to Fix: Menu Bar Disappears on macOS Big Sur, How to Fix: Mail App Issues on macOS Big Sur, How to Fix: WiFi or Network Problems on macOS Big Sur, How to Fix: Bluetooth Problems on macOS Big Sur. What's strange is it does seem to work eventually of you wait long enough. Your Mac Freezes Randomly. With this app, you can manually increase your minimum fan speed to make your iMac run cooler. Release Shift key when login window shows. Because the hardware and operating system are designed by the same manufacturer for compatibility, Apple MacBooks are known for being particularly stable, making them a popular choice for businesses that need reliability and performance from their machines. Booting up your Mac in Safe Mode is beneficial to fix the problem that MacBook is stuck on the loading screen. Background: Fresh install of Snow Leopard, replaced HD, upgraded RAM, ran all test on TechTool Pro 7 and everything PASSED. Tips Run Repair Permissions. Customer: just did, nothing changed JA: Anything else you w … Even the mouse test showed it passed. This may take a couple of hours, but this will tell us whether it is an hardware or software issue. You can also control-click on the app, press Option, and click on Force Quit. I went through all the diagnostic checks, everything checked out fine. If a frozen Mac prevents you from clicking the Restart command on the Apple menu, hold down the power button for several seconds or press the Control+Command keys and then press the power button. Thought I would pass this along in hopes it helps someone else. Then swap with the other. An app is frozen (you can move cursor) Details: this kind of apps usually demand a lot of system … Our community of experts have been thoroughly vetted for their expertise and industry experience. I can move the mouse around but I can't click anything. Tried antivirus, malware, resets etc. Had freeze problems and artifacts on the screen on my 2009 imac. https://www.experts-exchange.com/questions/28244762/Macbook-Freezing-at-Login-Screen.html, http://guides.macrumors.com/Repairing_Permissions. You should first try running Repair Disk from Disk Utility while booted from the system DVD. Causes of a frozen iMac can range from glitchy apps, faulty software, and inadequate RAM or hard disk storage. If your iMac reboots and functions normally upon restart, the issue may have been a temporary minor glitch. Apple. By pressing the power button — as opposed to just unplugging the cord — the computer can safely restart. A window will display listing out all active applications. The mouse will not move. To do so, hold the power button for several seconds until the iMac shuts down. Screen Zoom; Multi-finger Tap. It is like having another employee that is extremely experienced. Turn off your MacBook first Press the Shift + Control + Option keys on the left side keyboard Now, press and hold the Power button for 10 seconds If this happens, you can use the keyboard shortcut for Force Quit: Command + Option + ESC. Download NumPad Transformer, to give mouse power (and much more) to your keyboard. It worked fine until today. I have a Macbook running OS X 10.6 that "freezes" at the login screen. Your mouse doesn't scroll up or down or side to side. That will likely solve your problem. Hope this helps in some way. The computer went into hibernation when I left it for awhile. The system will turn on normally, but when the login screen appears the mouse and keyboard do not allow any of the options to be clicked. (you can always re-add them). Click on your hard drive. Thank you for the responses. The loading sign will sometimes pop up but it doesn't do anything. Imac always seemed to run hot, now it’s much cooler and no problems for a week now. However, in some instances, the mouse may also be frozen and you might not be able to access Force Quit. I can move the mouse but can't click on anything. Note: smcFanControl will not let you set minimum speed to a value below Apple’s defaults, this avoids damaging your machine. Did you repair your hard drive? In this post, we’re going to share with you a few quick tips that could help you get rid of this annoying iMac freezing issue. Being involved with EE helped me to grow personally and professionally. 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